The Western and Southern Life Insurance Company (Western & Southern Life) has won a CX Award in employee engagement from Loyalty360.
This award recognizes our Customer First Program, an initiative that has become a key part of making our company the ideal place to build a long-term career.
The Loyalty360 CX Awards, presented at an event this month in Denver, honor the brands that are using innovative and best-in-class techniques to deliver customer experiences that ultimately build customer loyalty. Western & Southern Life won the platinum award in the employee engagement category.
"This award recognizes our Customer First Program, an initiative that has become a key part of making our company the ideal place to build a long-term career," said Troy D. Brodie, president of W&S Agency Group, Western & Southern Life's career agent sales force. "Our Customer First Program is all about empowering our associates to have a voice in helping us achieve our mission of delivering a superior customer experience."
Western & Southern Life's Customer First Program began in the company's call center in 2014. The program was launched with an online platform in which associates could make immediate suggestions to improve the customer experience and monitor the progress of their suggestions. Associates can also comment on others' suggestions.
"Customer First is valued at all levels of our organization and demonstrates our unwavering dedication to our customers, our clients and our associates," said Brodie. "We are honored to receive the CX Award, proving that our efforts are paying off."
This award comes only six months after being recognized by DALBAR as one of the top three insurance companies for call center customer service.
About Western & Southern Life
The Western and Southern Life Insurance Company, and its wholly owned subsidiary Western-Southern Life Assurance Company (both known as Western & Southern Life), are members of Western & Southern Financial Group (Western & Southern) and offer life insurance, interest-sensitive life insurance, fixed annuities, retirement strategies and personalized needs analysis for individuals, families and businesses in the middle-income market. It serves customers through 148 field offices nationwide, plus WSLife.com and a call center known as the Client Relationship Center at the company's headquarters in Cincinnati. The company is a 2016 Top 100 Military Friendly® Employer and Military Friendly® Spouse Employer. For financial tools, career opportunities and product information, visit Western & Southern Life.
About Western & Southern Financial Group
Founded in Cincinnati in 1888 as The Western and Southern Life Insurance Company, Western & Southern Financial Group, Inc. (Western & Southern), a Fortune 500 company, is now the parent company of a group of diversified financial services businesses. Its assets owned ($47.2 billion) and managed ($22.3 billion) total $69.5 billion as of Sept 30, 2017. Western & Southern is one of the strongest life insurance groups in the world. Its six life insurance subsidiaries (The Western and Southern Life Insurance Company, Western-Southern Life Assurance Company, Columbus Life Insurance Company, Integrity Life Insurance Company, The Lafayette Life Insurance Company and National Integrity Life Insurance Company) maintain very strong financial ratings and a Comdex Ranking of 96. Other member companies include Eagle Realty Group, LLC; Fort Washington Investment Advisors, Inc.¹ IFS Financial Services, Inc.; Peppertree Partners LLC¹; Touchstone Advisors, Inc.¹; Touchstone Securities, Inc.²; W&S Brokerage Services, Inc.²; and W&S Financial Group Distributors, Inc. For more information visit the Western & Southern family of companies. Western & Southern is the title sponsor of the Western & Southern Open, a premier event in the U.S. Open Series played each August by the world's top-ranked professional male and female tennis players.
1 A registered investment advisor.
2 A registered broker-dealer and member FINRA/SIPC.
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